PingPongOnline.com

Frequently Asked Question (FAQ)

Frequently Asked Question (FAQ)

Can you assemble my racket and rubber?


Yes we provide this service free of charge. Please type in the comments section when checking out if which side you want red or black rubber attached to.

How much is the shipping cost for my order?



FREE SHIPPING! - IF YOUR ORDER IS ONLY Rubber and Blades, or Assembled Rackets or Hobby bats, Brand Name Shirts and Shorts (Promotional Shirts not included).

We provide FREE SHIPPING to anywhere in Philippines for a minimum order amount of P5,200 or equivalent in other currencies. Otherwise courier charges will apply.

Charges quoted by our website are for JRS and LBC Express Shipping. JRS Shipping is more affordable and allows shipment of glue products. Our website will automatically compute the amount and add it to your total.

Note : If you avail of Free Shipping and wish to add other items like balls, glues, shoes, clothes, bags, batcovers etc. you will need to pay for the added shipping cost. Please confirm the added shipping cost with us.

IF YOU ORDER INCLUDES TABLES AND ROBOTS the following will apply : After you place the order online, the shipping costs WILL NOT BE included in your order total. You would need to pay the added shipping cost, after confirming this with us.

FOR PHILIPPINE ORDERS ONLY - If your address is within these areas, we can provide Delivery and Assemble your Table or Robot for a minimal charge. Day and time of delivery will have to be arranged in advance.

NO CHARGEP1,000P1,500
ManilaSome parts of Quezon CityMarikina
MakatiSome parts of CaloocanCainta, Rizal
MandaluyongSome parts of Valenzuela Others + Outside Metro Manila
Pasay Muntinlupa
PasigLas Pinas
TaguigParanqaue
Navotas
Malabon
Pateros


How can I track my order?


Once your order is shipped we will email you the tracking number which you can use to track on JRS website or LBC website.
For JRS website click here.
For LBC website click here.

What if there is a problem with my order?


We will be glad to assist you with any problems with your order. You can email sales@pingpongonline.com indicate your order # in the subject. You can also message us by Facebook messenger.